Mario Naged

Senior Operations Manager

As a Senior Operations Manager, I oversee network operations, ensuring 24/7 availability and security. I provide expertise, supervision, training, and performance management to my team. I also maintain relationships with clients and users, ensuring trust and accountability

DEPLOYED NOC PROJECTS
ATP Fiber Colombia NOC

2023-2024

In the deployment of this NOC, the guide used was ITIL 4 practices and ISO 9001 Quality Management System recommendations. ATP is a carrier-neutral wholesale optical fiber operator in the Andean telecom market. Many of these practices were adjusted to comply with customer's RFPs. This company has more than 1.2M HHPP.

Claro Colombia NOC Services

2014-2018

Claro contracts complementary and remote Network Operations Center (NOC) services to its main NOC in this case. These services include customer service, corporate service, change management, network performance, IPRAN, transmission, networking, energy, testing, and reporting. This company has over 29M users and over 20K Network Elements.