Experienced NOC Manager with Strong Technical Background

Customer Relationship Management

Leveraged strong communication and problem-solving skills while managing the NOC. Effectively addressed customer complaints, ensuring resolution and satisfaction through clear explanations and technical expertise.

Budgeting & Forecasting

Demonstrated strong financial acumen through experience in managing Network Operations Center (NOC) budgets. Proactively forecasted resource needs based on historical data and network growth projections, ensuring efficient resource allocation and cost control.

Operations Management

Adept at providing ongoing oversight of complex network operations. This included daily analysis of network performance and proactive identification of potential issues. In a dynamic environment with numerous network elements serving subscribers, I honed my troubleshooting skills to efficiently isolate and resolve service disruptions, minimizing downtime and ensuring service quality.

Network Management

Possess extensive experience in managing and maintaining network infrastructure. This included overseeing the performance of a variety of network elements, ensuring uptime and availability for subscribers. Skilled in troubleshooting network issues, implementing proactive maintenance strategies, and optimizing network performance for maximum efficiency and user satisfaction.

Project Management

Successfully managed projects within the Network Operations Center (NOC) environment. This included defining project scope, timelines, and resource allocation. Monitored progress, addressed challenges, and ensured project deliverables met established goals, all while contributing to the overall success of the NOC's operations.

Financial Modeling